Effective Communication In Workplaces

in force(p) Communication In Work stupefys right intercourse has its let benefits in the work. Effective parley from managers to employees bequeath result in the employees doing their p arntage well. A good worry style together with a positive discourse tone-beginninging forget be quite utile in the workplace and will protract to better understanding mingled with the employee and manager.For an organisation to be undefeated communication should happen twain internally and externally.Internal communication surrounded by management and employees.External communication this takes place between ply and clients. permit us get wind Vodafone as a case study to expatiate the answerive communication expertnesss3Internal Communication2 this takes place inside the face between the employees and management. Here the employees act as stakeholders. This communication may take place in either of the forms listed belowVertically this the top down approach which happens fr om the senior employees to juniors associates. The ultimate remainder here is to improve the carrying out of tasks and let the junior employees understand the compeverys priorities and requirements.Horizontally this takes places between divers(a) teams and across departments. The goal here is to exculpate sure roles are effectively carried out and tasks completed.Intranet with curtail access to community inwardly the business is a great asshole for promoting better communication.External communication1 this takes place with customers. Vodafone has laid a principle for communication as We will communicate openly and transparently with all of our stakeholders inside the bounds of commercial confidentiality. Vodafone believes that this will reduce the barriers to communication. It makes sure that its messages are perplexed twain verbally and non verbally.For verbal communication the company has bewilder contact centers so that the staff can be in direct contact with the cu stomers and encourage giving an opportunity for its staff to talk to the customers about the issues.Non verbal communication can take place by various methods such(prenominal) as advertisements in television, unexampled-sprung(prenominal)spapers and other media, the Vodafone logo. This also acts as a method of find out the position of the brand. Further methods of non verbal communication include SMS to contact veritable customers. Sales information can be reached out to customers finished with(predicate) lit in the Vodafone shops.The many another(prenominal) forms of communication through which Vodafone reaches out to its customers are as belowPromotion and sales natural- Vodafone makes sure that the advertising material is counteract and follows its Business principles. This also divine services the information reaches out responsibly to its stakeholders together with promoting its products and services. awareness and Information Vodafone promoted the use of mobile pho nes responsibly in the cars. It took the complex material and translated the information in easy to understand form and do the human beingity aware of the spick-and-span law and appropriate use of phones in the car. comment and guidance mobile phones take over health effects on human beings. But the latest scientific research has something new and Vodafone deprivations to convey these findings clearly to the customers.Motivation to dedicate EmployeesA well motivated staff is a key to a productive and pleasant environment in a workplace. Motivating the employees must be one of the key responsibilities of a manager. An effective management and leadership reflect through effective pauperism of employees in the workplace. Understanding the human nature is a key to effective employee motivation.The key to performance improvement in an brass section is motivation. Motivation is very(prenominal) inhering for any business to survive and excel. Motivation is a skill and must be lea rnt. consummation can be defined as a function of ability and motivation as below pedigree performance= function (ability)(motivation)Ability depends on education and training. Motivation has the avocation seven strategies through which it can be initiatedFair treatment of volumePositive and high expectationsDisciplineSatisfying the needs of the employeesSetting goals at workTo restructure the jobsSet rewards and recognition for performanceEvery physical composition has its own ways to motivate the employees to ensure that goals and targets are reached 4.Obstacles to Effective PerformanceThe main obstacles to effective performance in an organization are as followsCulture modify overConflictCultureCulture is related to beliefs, set and customary ways of doing things. The main reason for employees leaving the company is cultural mismatch. According to the present floriculture employees are required to have a clear understanding of short term and long term goals. The employees are required to have a shared vision and determine as well as being productive and motivated.The organizational culture is dictated by the leadership style and practices in an organization and hence plays an essential role especially during acquisitions and conjugations. Every organization has a set of economic values and beliefs. When an employee is exposed to a new culture, the individual goes through a fix known as culture shock. When the companies merge the employees from the non dominant company need to adapt themselves to the new culture of the dominant company.Let us consider Barclay Plc for instance. Barclay acquired Lehman Brothers and one of the study issues for Barclay after this acquisition is to take into consideration the cardinal different cultures in these devil companies. Most of the employees of Lehman Brothers have left Barclay and a few did non join Barclay. This makes it clear that the employees are not put up to adapt to the new values, leadership sty les, beliefs and practices of the Barclay culture. One of the biggest challenges to the management at Barclay is to make employees accept the new culture. The change in culture ultimately has an effect on the motivation level of the employees, their commitment to the organization and their engagement in work. Another consequence of an acquisition is that the individuals from the non dominant organization will get like loss of identity and the others will have a splendid feeling. This will ultimately affect the company achieve its goals and objectives.Another major issue of culture when the two organizations were merged is it will divert the anxiety of the employees and make the less productive. The attention of employees will be diverted to issues such as job security , feeling of discomfort working with new employees. Job security is the main issue as there will be duplication of departments and to manage the staff, the organization can reduce the manpower.The job profiles may b e redesigned which may have an impact on the performance of the employees. The employees motivation, attitude and performance are determined by the culture. Motivation and culture go hand in hand. More an employee is motivated the culture will be healthier. The key factor to be dealt in any organization is motivation. If an employee is not motivated properly then the employee will have both(prenominal)er accepting the new culture which will impact the individuals ability to do the job effectively and efficiently. The company should have flexible culture if a decision of acquisition is taken. This will allow the new employees to ad still to the new culture.Culture reflects the style of management and leadership. A slight change in the values, leadership style and ideas will help the new employees adjust to the new environment. This is not easy task, but since Barclays has taken a decision of merger it should be ready to consider changes in its culture and leadership style. reassign Except for change nothing is constant in this world. Every action at law in an organization results in some change. It can have a positive or negative effect depending on the communication made through change. The acquisition of Barclay and Lehman Brothers bought together a huge change in both organizations. New strategies and policies, procedures and work environment were created for work in both organizations. Change should involve great deal and not be imposed on people.Preparing the employees of an organization for change is a very vital task and it is the responsibility of the management to do this. This can be done through various methods such as through oral communication, via training programs or through counseling. The major reason for the Lehman employees leaving Barclays when the two organizations were merged is that the change was not managed properly.The key principles needed when planning to manage change are as followsEvery someone reacts to change differently.Eac h person is different and has its own perceptions and preferences. A few people always look forward to change and new things and it easy to handle them. But it is a very backbreaking to handle people who always like things the way they were. These kind of people will consider stress and dissatisfaction and negative attitude towards their counterparts preferences.Every person has his own needs and prioritiesA few people work just for money but a few for the self and social identification. Change can be managed effectively by designing jobs in a better way through job redesign, job rotation management etc.Managing expectations realisticallyThe organization should make clear to its employees that it cannot make everyone blessed at the same fourth dimension and this should be communicated effectively and realistically. The relation between expectations and reality is very important.The management should do the tasks listed below in stage to manage change effectivelyThe management s hould inspire people and set certain objectives, goals and values for the organizationIt should set up a communication network such as face to face interaction so that new ideas and policies can be easily communicated. If there are any obstacles in the way of communication then those should be removed as this will help people accept change.Change can be made inevitable by promotions, recruitments and rewards.ConflictsWhen Barclays merges with Lehman negates were natural to arise as people from two different cultures and two different companies were merging. Starting with small disputes, encounters may reach to higher levels which will ultimately affect the organization. Since the culture of both organizations is different each will have its own ideas, strategies, scenes and goals.The different types of conflict that may arise when people of two different cultures merge are as followsConflict with bossSince the manager has a more experience and bigger perspective it will not be go od to chance conflict with the boss. In order to avoid such a conflict it is better not to question his authority and any ideas and views should be presented in the form of suggestions.Conflict with colleaguesDifferent point of view will lead to conflict between employees. This can be done resolved through proper communication.Conflicts with the subordinatesConflicts can be handles effectively by one of the pastime waysEach person should be given freedom to acquit their views.Conflicts can be sorted to a greater level by identifying positive minded people.Not everyone may have a grand vision as ours. So communicating and discussing our vision will help keep conflicts away.Changing nature of Modern Work Organizations 9There many factors that contribute to the changing nature of work at organization, but the two main factors areCurrent market scenario requires organizations to be more matched and customer focused, hence there is an increased pressure on the organizationThe breakt hrough in IT and communication is another factor. For example mobile and profit have made work to be separated from time and space.Organizations have changed their focus and their main principles areDefining vision and values from the consumers perspectiveCreating a value chain i.e., defining activities and process that add value to customers and link themRemove activities that add no value to the organization.Reducing inefficiencies in the tasks in an organization.These principles have added value to the organization enabling them to respond quickly to customers needs and supporting change and encouraging innovation.ConclusionThe base of any organization depends on the policy, the values, the vision, the philosophy and goals set by the management. These act as the driving force for the organizational culture. Culture in a workplace determines the leadership style, the type of communication and group dynamics within the organization. The employees in the organization perceive the c ulture as a quality essential at work which has an impact on the degree of the employees motivation. This ultimately affects the performance, ain growth and self development which ultimately affect the organization from achieving its goals.The in a higher place discussed concepts such as communication, motivation, culture etc, make up only a small part of the theories of organizational behavior and theory. The success of any organization is determined by the application of the concepts of organizational behavior in the organization.The dress hat way to handle conflicts in a workplace is to address them through discussions and debates. Conflict can have a positive effect within the organization if it is addressed effectively. A successful manager is one who takes time to address and deal with the conflict. This in turn will lead to a healthy and diverse work environment.